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Refund Policy

If there is any item out of stock that led the goods cancelled,  the respective amount will be refunded to you .

1, If you paid with online payment and select Refund Method by "YoYo Cash", the charged amount for this order or items will immediately refund to your YoYo Cash Account(HK$1=200 YoYo Cash). You can immediately use these YoYo Cash to place further orders.  

2, If you select Refund Method by "Credit Card", it takes about 14 - 21 working days for refund processing or basis on your credit card statement and it may has difference in currency exchange.

3, If you paid in offline payment e.g. T/T, direct debit, we will refund the total amount in YoYo Cash (HK$1=200 YoYo Cash) to you instantly. We are sorry that we will not refund in cash. For more details, please refer to "Order Processing".

For any further inquiry, please call our customer representative 7 working days after you received the banking statement at phone +(852) 2304 0730 or email to sales@buyoyo.com.



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Exchange Rate Ref.:
US$1 = HK$7.8
RMB$1 = HK$1.1

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